REFUND POLICY

Last Updated: May 31, 2025

At EP Consulting LLC (Elitepickz), we are committed to customer satisfaction while maintaining transparency and fairness. The following terms (this "Policy") apply to all our consulting services (the "Services").

1. Our Refund Policy.
   We do not guarantee refunds of cash under any circumstance. However, we do offer a satisfaction-based guarantee called the Elitepickz Guarantee:

Elitepickz Guarantee: If we do not finish positive units (as tracked on our publicly available spreadsheet) in your first 30 days of service, you are eligible for an additional 30 days of access at no cost. By purchasing, you agree that units are calculated based off the results of ONLY our analyst picks (not bot picks).

To be eligible for this guarantee:

• You must submit proof of your original purchase.
• You must be a first-time subscriber.
• Your request must be submitted within 5 business days of your initial 30-day period ending.

Any other refund requests outside of the Elitepickz Guarantee will be handled on a case-by-case basis and, if approved, may only be issued as credit toward additional company services.

2. No Refunds for Canceled Accounts.
   Refunds or credit cannot be claimed for accounts canceled due to violations of our Terms of Service or community guidelines.

NO PRORATED REFUNDS are provided for cancellations made before the end of a paid subscription period.

3. Prohibited Refund Methods / No Chargebacks.
   You agree not to seek refunds via financial institutions (such as credit card chargebacks or bank disputes). Attempting to circumvent this Policy may result in additional service fees or account termination.
4. Refund Procedure and Review Timeline.
   All Elitepickz Guarantee claims and refund requests must:

• Be submitted to support@elitepickz.com or in our discord support
• Include a detailed explanation and any requested verification documents
• Comply with our Terms of Service

Please allow at least 5 full business days for our Support Team to review your request. If eligible, we will provide a resolution within 1 additional business day.

5. Third-Party Fees.
   Any fees paid to third-party platforms (e.g., Discord, Winible, payment processors) or associated with electronic filing are non-refundable.
6. Policy Changes.
   We reserve the right to modify or update this Refund Policy at any time. Updated versions will be posted on our website with a new "Last Updated" date.
7. Customer Service.
   If you have any questions about this Policy or the Elitepickz Guarantee, contact us at:

EP Consulting, LLC
support@elitepickz.com

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